A parent or carer may be unhappy that aspects of the children approach practiced by PPC workers are different to his or her own. The parent/carer is encouraged to talk to the worker about this sooner rather than later. This is often the best way to get a problem solved.

Complaints about any aspect of the service should be discussed with the member of staff involved. However, if this proves too difficult or does not solve the problem, families or their social workers should speak to the manager of the service about it (A copy of the complaints procedure is available on request). Call our administrator on 0207 7387333 if you need further help or assistance.

PPC welcome any ideas or comments on all aspects of our services. Please feel free to contact us.